MTC Gestión

MTC Gestión connects real-time management with field operations, enabling seamless collaboration between supervisors and technical teams. Built for the Improve Your City platform, this app transforms how cities organize and execute service requests with precision and accountability.

Managers gain complete oversight through intelligent notice assignment and team coordination. Assign work orders to specific technicians or allow team members to self-select available tasks based on their location and workload. Every assignment triggers instant notifications, ensuring technicians stay informed and responsive. Track priority levels, SLAs, and deadlines at a glance—with creation dates, completion windows, and location data all accessible in one unified interface.

Technicians access comprehensive notice details including exact location coordinates, distance from their current position, and turn-by-turn navigation guidance. Photos and visual documentation are embedded directly in each notice, eliminating confusion and ensuring clarity on-site. The integrated comments system enables direct two-way communication between field teams and management, creating transparency and reducing delays caused by miscommunication.

Bidirectional communication through the Working Notes system establishes complete traceability of every action and decision. Managers and technicians exchange updates in real time, building a documented record that supports accountability and informed decision-making. This audit trail proves invaluable for quality assurance, dispute resolution, and performance analysis.

Task checklists embedded in each notice guarantee technicians follow execution, quality, and safety protocols without deviation. Once work is complete, technicians submit resolution confirmation with photographic proof of the resolved situation. This evidence can be shared directly with citizens, dramatically improving perceived service quality and public satisfaction.

The result is a transformed operational ecosystem where automatic, efficient notice management reduces public spending while maximizing resource effectiveness. With traceability and analytics working together, managers make data-driven decisions that optimize team performance and service delivery across the city.

MTC Gestión is the operational backbone for cities committed to modern, transparent, and efficient public service management.